Last Updated: 2025
1. Introduction
Welcome to Ivica Solutions (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and our IT, server installation, cloud management, and related services.
By accessing or using our website or services, you agree to be bound by these Terms.
If you do not agree, please discontinue use immediately.
2. Company Information
Ivica Solutions
Registered Office: 45 Fitzroy Street, London, England, W1T 6EB
Email: info@ivicasolutions.co.uk
3. Services Provided
We offer the following services:
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Server Installation & Configuration
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Cloud Deployment & Management
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Infrastructure Management
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Security & Hardening
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Backup & Disaster Recovery
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General IT Support & Consultation
All services are provided based on a written quotation or agreement.
4. Use of the Website
You agree not to:
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Misuse or attempt to disrupt our website or systems
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Copy or reproduce any content without written permission
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Use the website for unlawful activities
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Upload malicious software, scripts, or code
We may update, modify, or remove website content at any time.
5. Quotes, Pricing & Payments
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All prices are provided in writing and may vary depending on project requirements.
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A deposit or full advance payment may be required before service delivery.
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Payments must be made by the due date stated on the invoice.
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Late payments may result in service suspension or additional charges.
6. Client Responsibilities
Clients must:
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Provide accurate information required to deliver services
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Ensure proper access to servers, systems, or infrastructure
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Maintain regular backups unless we are contracted to manage backups
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Use services in accordance with the law
We are not responsible for delays caused by incomplete or incorrect client information.
7. Service Delivery & Limitations
While we aim to deliver services within agreed timeframes, delays may occur due to technical, network, or third-party issues.
We are not liable for delays caused by factors outside our control, including:
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Hosting provider outages
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Internet service failures
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Client-side issues
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Third-party software or hardware malfunctions
8. Data Security & Confidentiality
We follow industry-standard processes to ensure data security.
Both parties agree to treat all business, technical, and personal information as confidential.
We do not access client data without authorisation unless required to deliver services.
9. Backups & Data Loss
Unless a Backup & Disaster Recovery service is purchased:
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The client is responsible for securing their own data
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We are not responsible for any data loss, corruption, or downtime
If backup services are included, we will follow the agreed backup schedule.
10. Third-Party Services
Our services may integrate third-party platforms such as:
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Cloud providers (AWS, Azure, Google Cloud, etc.)
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Hosting companies
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Software vendors
We are not liable for outages, failures, or policy changes made by third-party providers.
11. Liability Limitation
To the fullest extent allowed by UK law:
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We are not liable for indirect, incidental, or consequential damages
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Our liability is limited to the total amount paid for the service in question
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We do not guarantee uninterrupted operation or absolute security
12. Cancellation & Termination
You may cancel a service by providing written notice.
Depending on the project stage:
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Completed work is non-refundable
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Deposits may be non-refundable
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Ongoing monthly services require 30-day notice
We reserve the right to suspend or terminate services for:
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Non-payment
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Misuse of services
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Violation of these Terms
13. Refund Policy
Refunds are only considered if:
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A service has not started
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A technical failure is proven to be our responsibility
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Both parties mutually agree to end the project
Refunds are NOT provided for:
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Change of mind
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Incorrect client instructions
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Third-party failures
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Completed or partially completed work
14. Changes to Terms
We may update these Terms & Conditions at any time.
Changes take effect immediately upon posting on the website.
15. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be resolved in UK courts.
16. Contact Information
If you have questions regarding these Terms, please contact us:
📧 info@ivicasolutions.co.uk
🏢 45 Fitzroy Street, London, England, W1T 6EB